Syndicate Assistant

We’re looking for a proactive and enthusiastic Syndicate Team Assistant to join our Europe & Africa - Underwriting & Claims team on a permanent basis. This is an exciting entry-level role, perfect for someone eager to gain hands-on experience in administration while working in a supportive, professional, and friendly environment. If you’re a quick learner with a positive attitude and a strong work ethic, we’d love to hear from you.  Training will be given on our processes and systems.

We also have a hybrid working model (minimum 2 days in the office - after probation).

We recognise the business benefits of having a diverse and inclusive community.  We all have something unique to bring to the table and by embracing those differences we seek to build and maintain an environment which attracts and values diversity and where everyone can develop their talents and be themselves. For us, diversity and inclusion goes above and beyond focusing on protected characteristics – we want all our colleagues to bring 100% of themselves to work. With a happy and engaged workforce we all strive to work together to be the best that we can be for the mutual benefit of ourselves and our Members.

Overall responsibility of the role:

To support the achievement of the departments objectives by providing a proactive, efficient and timely administrative and support service to all department colleagues across both Underwriting and Claims team activities.

Role responsibilities:

• Support the Underwriting and Claims teams with day-to-day administrative tasks.
• Monitor team Outlook inboxes and ensure queries are responded to promptly.
• Issue documents such as Blue Cards, certificates, and letters of undertaking.
• Assist with processing debit notes and invoices.
• Carry out basic due diligence checks using internal systems.
• Update Member and vessel information accurately on internal systems.
• Help open claims files and upload relevant documents and emails.
• Liaise with Finance and external service providers regarding payments and queries.
• Maintain accurate filing of documents and correspondence.
• Assist with preparing reports, presentations, and meeting documents.
• Organise meetings, including booking rooms and managing diaries.
• Arrange travel and support team events where required.
• Take meeting notes and help distribute information to the team.
• Provide general administrative support to ensure the smooth running of the team.
• Provide cover and support to other teams when needed.
• Assist with reception cover or office support tasks if required.
• Help with ad hoc tasks and projects as requested.

Experience required:

• Minimum GCSEs in Maths and English at grade 4 or above, plus two A-Levels at grade C or above (or equivalent qualifications).
• Confident using MS Office applications, including Word, Excel, and PowerPoint.
• Previous office work experience is advantageous but not essential.
• Strong written and verbal communication skills.
• Excellent organisational skills, with the ability to prioritise tasks effectively.
• Meticulous approach to work, ensuring accuracy in all tasks.
• Ability to work independently, showing initiative and self-motivation.
• Collaborative mindset, with the ability to work effectively as part of a team.

Candidates must be eligible to work in the UK.

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