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 Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

Emergency Contact

The Shipowners’ Mutual Protection and Indemnity Association (Luxembourg) ("Shipowners") is committed to ensuring our digital services are accessible to all users, including people with disabilities and are actively working towards full compliance with the European Accessibility Act (EAA).

We strive to adhere to the accessibility standard outlined in the EAA, ensuring that our digital content is perceivable, operable, understandable and robust for all users. We are committed to maintaining compliance and addressing accessibility concerns in accordance with regulatory requirements and implementing Web Content Accessibility Guidelines (WCACG) 2.2. AA standards.

Significant updates have already been made across many areas of our digital services and all new developments are being designed and implemented to meet the EAA’s accessibility requirements. However, we acknowledge that some sections of our website and other digital platforms may not yet fully meet the new standards. We are committed to meeting the requirements set down by the EAA deadline, 28 June 2025.

Historical PDF/video/media published before 28 June 2025 are not accessible as it has been deemed to be a disproportionate burden for us to convert them. However, we are committed to providing accessible PDFs/video/media from 28 June 2025 onwards.

If you experience any accessibility issues, have any suggestions to enable the improvement of your experience with using our digital services, or require information in an alternative format, please do not hesitate to contact us directly. We are here to support your needs and will be happy to assist you.

Email: info@shipownersclub.com

Phone: +44 207 488 0911

Address: White Chapel Building 2nd floor, 10 Whitechapel High Street, E1 8QS, London

We aim to respond to accessibility inquiries within 5 business days and will work to resolve issues promptly.

Thank you for your patience and understanding as we continue to enhance our digital services for all users.