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 Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

Emergency Contact

22 May 2026

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Pandemics and global health emergencies can impact the safety of seafarers and present significant challenges to maritime operations, often with restrictions imposed at short notice.

We advise all Members to keep up-to-date with the advice published by the World Health Organisation (WHO), European Centre for Disease Prevention and Control and the U.S Centers for Disease Control and Prevention | CDC. 

The Club has also created a  Crew Health and Wellbeing resource page to assist Seafarers with finding advice on how to maintain positive health.

Members should be aware that in addition to the precautions required in known disease related high-risk areas, further restrictions and health checks may be imposed by port authorities of countries that Members’ vessels call. Some of these requirements may be imposed at short notice.

We recommend that Members contact the relevant Correspondents  for the most up-to-date information regarding disease outbreaks, including any new restrictions or procedures that may be imposed for ports that their vessels may be visiting.

Useful links

The organisations listed below provide useful information and guidance on health issues.

World Health Organisation (WHO)
Disease Outbreak News (who.int)

European Centre for Disease Prevention and Control (ECDC)
Weekly threats reports (CDTR) (europa.eu)

US Centers for Disease Control and Prevention (CDC)
U.S Centers for Disease Control and Prevention | CDC

International Maritime Organisation (IMO)
Disease outbreaks – advice for shipping (imo.org)

International Chamber of Shipping (ICS)
Resources | International Chamber of Shipping (ics-shipping.org)

International Seafarers Welfare and Assistance Network (ISWAN)
ISWAN

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