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 Claims Emergency

London Branch

+44 203 829 5858

Singapore Branch

+65 8683 3190

The claims response service is available 24 hours a day, 7 days a week and provides immediate global assistance to all of our Members.

Calling the emergency contact number provides a quick and effective way to speak directly to a duty Shipowners’ claims handler in the event of an incident or casualty involving an entered vessel.

During office hours the emergency number will redirect to the relevant corresponding office switchboard.

Alternatively, Members can request assistance from our network of correspondents located around the world.

Correspondents

20 Mar 2024

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The Vehicle Carrier Safety Forum (VCSF), a consortium of vessel operators, insurers and other industry experts, have issued their first piece of industry good practice guidelines, entitled 'Common Guidance on the Presentation and Loading of Vehicles'.

This document is intended to reduce the risks associated with the shipment of unaccompanied vehicles, including electric and hybrid vehicles, and to promote the safety of terminal and vessel personnel and the protection of property including the vessel itself. 

The guidelines are intended to be used in conjunction with specific procedures from individual vehicle manufacturers, shippers, terminals or carriers in respect of information such as vehicle separation on board the vessel or emergency response. The guidance is supported by the International Group of P&I Clubs, The International Chamber of Shipping and the TT Club.

You can view and download the guidance and checklist via the 'View PDF' button above. Please also find their press release here. If you have any questions, please contact the VCSF.

If you are interested in becoming part of the VCSF, please contact Louise Hall louise.hall@shipownersclub.com or the International Group's Ships' Technical Committee.

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